Refunds & Cancellation Policy
Last updated: July 12, 2026
Payments for Hooksie are processed by Paddle.com Market Limited as the Merchant of Record. This policy explains when refunds are available and how to cancel.
1. Cancellation
- You can cancel a subscription at any time from Settings → Billing, or from the "Manage subscription" link on any Paddle receipt email.
- Cancellation stops future renewals. You keep access to paid features until the end of the current billing period.
- We do not pro-rate the unused portion of a period unless required by local consumer law.
2. 14-day refund window (new subscriptions)
If you are a new subscriber and have used fewer than 100 AI credits on the plan, you may request a full refund within 14 days of the initial charge. This right is in addition to, and does not limit, any statutory withdrawal right you have under EU/UK consumer law.
3. Renewals
Renewal charges are generally non-refundable. As a courtesy we will review renewal-refund requests submitted within 7 days of the charge where no significant usage occurred in the new period.
4. Credit top-ups
One-time credit purchases are refundable within 14 days only if none of the purchased credits have been consumed. Partially used top-ups are non-refundable.
5. Service issues
If you experience a material Service outage or a defect that prevents core functionality, contact us and we will issue credits or a pro-rated refund at our discretion.
6. How to request a refund
- Email billing@hooksie.com from the address on your account.
- Include the Paddle order/receipt ID and a brief reason.
- Approved refunds are issued by Paddle to the original payment method within 5–10 business days.
7. Chargebacks
Please contact us before initiating a chargeback — we can almost always resolve billing issues faster directly. Fraudulent chargebacks may result in account suspension.
8. Statutory rights
Nothing in this policy limits mandatory consumer-protection rights available to you under your local law.